Refund policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging when applicable. You’ll also need the receipt or proof of purchase.
To start a return, contact us at zvi@zkcreations.com. Please contact us before sending any item back. Items returned without first requesting a return may not be accepted.
Unless the item is defective, damaged, incorrect, or otherwise agreed upon by ZK Creations, customers are responsible for return shipping costs.
You can always contact us with questions about a return at zvi@zkcreations.com.
Damages and Issues
Please inspect your order when it arrives and contact us promptly if your item is defective or damaged, or if you received the wrong item. We will evaluate the issue and work with you to make it right.
Exceptions / Non-Returnable Items
Custom, personalized, or specially made products may not be eligible for return unless they arrive defective, damaged, or incorrect. Please contact us if you have questions about whether a particular item is eligible for return.
Digital products, including downloadable STL files, are non-returnable and non-refundable once the digital product has been delivered or downloaded, except where required by law.
Gift cards are non-returnable.
Exchanges
If you would like a different item, please contact us. In most cases, the fastest way to receive the item you want is to return the eligible item and place a new order after the return has been accepted.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund has been approved. If approved, the refund will be issued to your original payment method. Please allow time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at zvi@zkcreations.com.